Resident Liaison Officer

Salary: 30,000 - 40,000

Location: South East London, Vauxhall

Job Type: Permanent

Resident Liaison Officer Required. Are you an experienced RLO who is searching for a new opportunity? There is an exciting new project underway in Vauxhall.

Job Role:

• To manage the relationships between tenants / Clients / production teams and site management to achieve the project objectives.
• Develop strategies with the involvement of Clients / Resident's Associations / residents, ensuring the projects objectives are met.
• Ensure records are maintained and monitored to ensure any complaints or claims are dealt with speedily and satisfactory.
• Produce reports to ensure that all tenant matters have been addressed until cleared.
• Experience and Knowledge of working on void refurbishment housing modernisation's with a clear understanding of the public sector working environment.
• Ensuring our clients / residents satisfaction objectives are met. Looking to continually improve our customer satisfaction ratings.
• Managing the impact of the works on neighbouring residents, occupiers and users, at all times.
• Familiar with IT software, such as Maximo, word, excel and outlook, with the ability to easily format documents to the required standards.

Requirements:

PREVIOUS SOCIAL HOUSING IS ESSENTIAL FOR THE ROLE AND WILL ONLY BE CONSIDERED!

• Administration
• Problem Solving
• People Management
• Interpersonal Skills
• Communication Skills
• UK Driving Licence

If you want to hear more about the Resident Liaison Officer Role, please apply with an up to date copy of your CV or contact Victoria Mehmet in our London Office on (phone number removed).