Cafe Manager

We are seeking a skilled and experienced Café Manager to oversee the daily operations of our Flagship BloomsYard cafe wine bar at 100 Liverpool Street and its sister café at 1 Finsbury Avenue.

The ideal candidate will have a strong background in leadership, driving sales, controls and compliance. This is an exciting opportunity to join a dynamic team in the hospitality industry of a rapidly expanding brand.

As the Café Manager, you will have a natural flair for customer service and people management. We are looking for a motivated manager, who's responsibility will be to ensure all aspects of daily operations are conducted according to company standards whilst having a big focus on driving sales as well as ensuring their team onsite is providing a welcoming and efficient first impression to all visitors and clients.

You'll be responsible for overseeing all aspects of store operations, including staffing, financial management, and customer satisfaction. You'll lead by example, motivating and inspiring your team to deliver exceptional service while driving business growth and profitability.

You must also be highly organised as the venue holds events and provides catering services - at high volume! Any experience in these areas would be beneficial.

This role would report into the Operations Manager.

Responsibilities:

• Drive sales and profitability through effective cost management, upselling strategies, and promotional initiatives.
• Create relationship with surrounding businesses to drive sales.
• Be the first point of contact for incoming catering and events enquiries and build a stable and ongoing rapport with clients.
• Handle customer inquiries, feedback, and complaints with professionalism and empathy.
• Foster a positive and inclusive work environment by coaching, training, and developing team members.
• Ensure compliance with company policies, procedures, and health and safety regulations.
• Ensure high-quality food and beverage production, adhering to established recipes and standards
• Ensure Weekly and Daily ordering are completed according to Par Levels
• Stock Control and Management

Qualifications:

• Previous experience in a senior management role within the hospitality industry, preferably in a restaurant or cafe setting
• Strong knowledge of food production techniques and kitchen operations
• Excellent organizational and time management skills
• Ability to multitask in a fast-paced environment while maintaining attention to detail
• Knowledge of food safety regulations and best practices
• Knowledge of financial aspects of a business.
• Exceptional communication and interpersonal skills

The ideal Café Manager:

• Confident and professional approach
• Exceptional organizational skills
• Excellent attention to detail
• Ability to maximise all sales opportunities
• Ability to monitor inventory and conduct accurate stock takes
• A strong a can do attitude
• Outstanding customer service skills
• Problem solving skills
• Ability to work under pressure and willingness to work as part of a team
• Performance management experience
• People management skills- including recruitment experience
• Skills to plan, hire, train, oversee and manage the members of staff
• Knowledge of food, health and safety standards
• Ability to manage, monitor product quality

We offer competitive compensation based on experience. This is a full-time position with opportunities for career growth within our organization. We want someone to join our positive team and help us to continue moving the business forward. The vacancy

can offer a great work/life balance for those passionate about the hospitality industry (no weekends).

This is an opportunity for the right person to grow alongside the business as we have huge growth plans for the company. You will have the ability to express your creativity, and your ideas may be able to shape the future of BloomsYard.

If you are a motivated and enthusiastic individual with a passion for hospitality, we want to hear from you!

Benefits:

• Casual dress
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Store discount

Schedule:

• Day shift
• Monday to Friday
• No weekends

Experience:

• Management: 3 years (required)
• Hospitality: 5 years (required)
• Work Location: In person