JOIN OUR HAMPTON WATERLOO FAMILY

At Hampton Waterloo, we believe our people are our biggest assets and understand the value of putting them first. Our approach to diversity in the workplace, health & well-being, sustainability and individuality set us apart from our competitors! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

Overview

We are seeking a dedicated and experienced Restaurant Manager to join our team at Hampton By Hilton London Waterloo. Greenport Restaurant is the specialty of Hampton by Hilton Waterloo which is situated in a central location on Waterloo Road next to the famous Old Vic theatre and perfect for both business and leisure visits to London. It is just moments away from some of the capitals most iconic attractions including the London Eye, Big Ben, The London Dungeons and many more. Also is just a short walk to the London underground network including Waterloo station from where you can navigate most of central London on the Jubilee, Northern and Bakerloo lines.

Greenport Restaurantoffers a prime casual dining experience with freshly made ingredients based on a casual American diner cuisine.

The ideal candidate will possess a strong background in hospitality, demonstrating excellent organisational skills and a passion for guest services. This role is crucial in managing restaurant bookings and covers , coordinating with other departments, and enhancing the overall guest experience.

The Restaurant Manager at Greenport is responsible for managing the restaurant operation to maximise profitability and to ensure superior service and product quality, also to maximise team performance to deliver excellent customer care to all guests.

A Restaurant Manager is responsible for managing the first impressions of our guests and, therefore, must perform to the highest standards including:

To ensure smooth running of the Restaurant operation on a daily basis, delegating where appropriate and implementing pre-shift and post-shift briefings.
To ensure all restaurant standards are followed at all times in the restaurant and bar area.
To prepare rotas to meet business needs and ensure that staffing levels and cost are kept within budget.
Ensure effective purchasing practices in line with purchasing manuals and budgets.
To attend and input into HOD meetings in line with Company standards.
To be responsible for the all the equipment within the Restaurant operation
To promote efficiency, confidence and courtesy within the hotel at all times.
Ensure guest requests are carried out in a timely, efficient and professional manner
To actively seek verbal feedback from customers and act on feedback both positive and constructive.
To generally promote and ensure good inter-departmental relations
Have a detailed and up to date knowledge of all restaurant and hotel services and functions at all times
Ensure the highest standard (both internal and external) customer care is delivered at all times
Work closely with the Sales team to ensure a co-ordinated approach to customers
Ensure all guest complaints relating to the restaurant operation are actioned not later than 48 hours and the necessary procedure is implemented to ensure there is no recurrence.
Promote good working relationships with regular guests, local companies, etc.
To display a pleasant manner and positive attitude at all times and to promote a good company image to colleagues
To promote a professional and progressive relationship with hotel suppliers ensuring mutual respect is maintained

What are we looking for?

Management and/or supervisory F&B experience

Able to meet financial targets

Ability to comply with all F&B brand standards

Ability to work under pressure

Excellent grooming standards

Willingness to develop team members and self

Flexibility to respond to a range of different work situation

**London experience would be an advantage*

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

Discounted hotel room rates for you and your friends & family

Paid Holidays with an extra days holiday for your birthday

Flexible working arrangements

Pension

Social events Summer party, Christmas party etc.

Free meals on duty saving you over £1000 per year

Development opportunity as the hotel is part of M&T hotels which manages over 20 hotels

EQUAL OPPORTUNITIES

Hampton by Hilton London Waterloo is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships.We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process, you require reasonable adjustments, please contact .