SENIOR CLIENT ADVISOR - MENSWEAR, HARRODS
My client is a luxury global fashion house who is looking for a Senior Client Advisor to join the Menswear team in Harrods, London.RESPONSIBILITIES:Sales Performance
- Engage in up selling, cross selling and multiple selling for all product categories
- Monitor individual sales and achieve performance target and KPIs set by Department Manager / Store Manager;
- Provide customer feedback on products, especially newly launched products
Client Management
- Strengthen customer relations, and nurture loyal customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided.
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set.
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
Store Operations
- Perform store duties as assigned by team leaders and management
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input
Stock Management
- Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines
- Support during Store stock take and cycle-counts
Store Maintenance
- Maintain proper visual merchandising according to company guidelines
- Maintain a safe and clean store environment and implement daily housekeeping duties.
Profile:
- 2 -5 year's experience in Luxury Men’s RTW
- Excellent relationships skills, self-reliant, friendly and patient
- Organization, professionalism, self-confident
- Strong customer service skills
- Computer skills and Retail management system knowledge
- Goal oriented approach, multitasking
- Strong knowledge and/or interest for fashion/luxury industry with a focus on styling
- Fluent English, knowledge of Arabic or Mandarin is a plus.