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Role Summary
- A highly integral role that serves as the interface between SHM and its visitors as well as general support to all SHM’s people. Providing an excellent front of house experience to internal and external stakeholders
- Working closely with the Head of People to provide operational support, administrative support, office management and health & safety Â
Core Responsibilities
Front of house responsibilities:
- Provide a warm, professional and welcoming reception service that supports a culture where our people love coming into work
- Provide bespoke customer service for our people and guests with a sharp eye for detail and the feel of quality across the service
- Provide day to day reception cover including directing calls, taking deliveries etc.
- Greet visitors
- Organise and manage internal and external events
- Maintain safety and hygiene standards of the office and kitchen
- Be the First Aid point of contact and Fire Safety marshalÂ
- Oversee office tidiness and organisation
Operations responsibilities:
- Support the coordination of other junior operational roles
- Manage and maintain supplier relationships including cleaning
- Ensure high-level stock control front office supplies (stationary, refreshments, gifts etc)
- Manage stock of supplies and amenities, and assist with basic maintenance  Â
General administrative support:
- Collaborate with the people team to support reviews and updates to SHM’s company policies
- Coordinate and create Internal communications and alignment (newsletter, bulletins etc)
Other:
- General assistance to the CEO, Chair and senior colleagues as needed including offsite support
 Additional Activities (as needed)
- Supporting colleagues with their workloads during busy periods
- Any other duties as required to support the work of SHM
Relevant Skills
The Operations Assistant will be:
Quality-driven
You will need to:
- Have an eye for quality and real attention to detail, applying high levels of rigour to your work
- Balance creativity with logistics and planning
- Be a rigorous thinker with the ability to solve complex problems and juggle multiple priorities while observing strict confidentiality
- Strive for continuous improvement and be open to constructive criticism
- Provide a high quality front of house service for our people
- Present yourself in a professional and approachable manner
An excellent written and verbal communicator
You will need to:
- Bring a high degree of professionalism and accuracy to all written and verbal communications, both internally and externally
- Be a confident and professional verbal communicator
Positive and flexible
You will need to:
- Approach tasks with a highly creative, can-do manner
- Respond positively to the fast-paced, ever-changing requirements
- Be proactive and flexible, willing to work outside of office hours where necessary
A team player
You will need to:
- Have a demonstrated ability to work collaboratively in a team and with people at all levels in an organisation
- Work with professionalism and commit to delivering high quality work, always striving to deliver the best for our people
Proficient in basic tools
You will need to:
- Be competent in the Microsoft Office suite, including Microsoft PowerPoint and Excel in particular
- Be comfortable with or learn how to use Asana to track and manage projects on a daily basis
Qualifications & Experience
- Required: Fluency in English, recent experience working front of house Preferred: Background in event management or hospitality Desirable: Recent experience in a similar role or field
