Housing Income Officer

We are seeking a dynamic and proactive Housing Income Officer to join the Rent Income team at a leading housing provider. In this role, you will play a vital part in maximising income for the Housing Service by managing tenant rent accounts and sub-accounts effectively. Your work will involve proactive early interventions, providing up-to-date benefit advice, negotiating repayment plans, and pursuing legal action when necessary.

Daily duties;

• Contacting tenants via phone, email, and letters to address rent arrears and negotiate repayment plans.
• Providing advice on housing benefits and tenancy obligations.
• Escalating cases for legal action or eviction when necessary.
• Liaising with support agencies to assist vulnerable tenants.
• Preparing and presenting cases in court.
• Monitoring and reporting on performance metrics.
• Collaborating with colleagues to resolve complex issues and improve service delivery.

To excel in this role, you should have:

• A strong understanding of housing law, welfare reform, and statutory obligations.
• Experience in managing rent accounts and debt recovery.
• Excellent communication and negotiation skills.
• The ability to work collaboratively with internal and external stakeholders.
• A commitment to delivering high-quality customer service.
• Knowledge of data protection, health and safety, and equal opportunities legislation.
• A proactive and solution-focused approach to problem-solving.
• The ability to manage a caseload effectively and meet key performance indicators (KPIs).

This client operates a hybrid work pattern. Basic DBS required.

If you are ready to take on a challenging and rewarding role where you can make a real difference, apply now.