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The role:
- Provide non-judgemental, empathetic support via phone, email and face-to-face contact.
- Carry out client assessments, identifying needs, risks and opportunities.
- Support clients with housing benefit, welfare and other entitlements.
- Develop and deliver person-centred support plans.
- Liaise with accommodation providers and partner services to secure safe housing.
- Promote access to health, wellbeing and community resources.
- Maintain accurate case records and apply safeguarding policies where necessary.
- Strong communication and empathy skills.
- Ability to engage people in distress with patience and resilience.
- Knowledge of housing and welfare systems (or willingness to learn).
- Organised, collaborative and committed to strengths-based support.
