Housing OfficerWalthamstowJob Role To support and assist residents to comply with the terms of their tenancy and lease agreement, be satisfied with their home and local environment and be active members of their community. To work with partners and statutory agencies to ensure that breaches of the tenancy agreement are acted upon and corrected using all types of enforcement action.Key AccountabilitiesTo deliver a responsive customer focused housing management service to residents and prospective residents. To increase resident satisfaction and ensure services are delivered in an efficient and cost effective manner.To encourage greater resident participation and sustainability of communities by working with the Inclusion and Engagement Team and other housing colleagues.To work with other housing officers to identify, learn from and produce action plans to resolve housing issues.Identify estate and general improvements in consultation with residents including estate champions, liaising with Housing staff to ensure that the improvements are delivered.Carry out estate inspections as required involving estate champions and following up on actions required to maintain a high quality service to communal areas in a cost effective way, liaising with other staff, contractors and external agencies where necessary.
Back to searchHousing Officer
Akton Recruitment Ltd
Posted 17 days ago, valid for 14 days
London, Greater London EC1R 0WX
£25,000 - £35,000 per annum
Full Time
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Sonic Summary
- Position: Housing Officer
- Location: Walthamstow
- Salary: Not specified
- Experience: Requires at least 2 years of experience in housing management
- Responsibilities: Supporting residents to comply with tenancy agreements, working with partners to address breaches, delivering customer-focused services, encouraging resident participation, identifying and resolving housing issues, and conducting estate inspections
