Benefits and Council Tax Officer

Newham

Job Role

To serve the customers of the Council by collecting the right council tax from the right person at the right time, and paying the right benefit to the right customer at the right time.

Key Tasks and Accountabilities:

To carry out all tasks associated with the administration, processing and assessment of Housing and Council Tax Benefit claims and Free School Meals.

To carry out all tasks associated with the notification, collection and recovery of Housing Benefit Overpayments.

To carry out all tasks associated with the billing, collection and recovery of Council Tax.

To gain, develop and maintain an understanding of the Council Tax and Housing and Council Tax Benefits legislation and the regulatory frameworks.

To understand the whole of the Benefits and Council Tax systems end to end and the nature of all the associated work.

To use the most efficient/effective means possible to communicate to customers and others.

To identify and report fraud.

To be able to differentiate between those avoiding payment and those who may need a more sympathetic approach.

To be aware of, understand and help develop system measures to determine whether the purpose of the service is being met in the most effective manner.