Lead Change & Release Manager 23-month Fixed Term Contract

• Salary: (c£52,750 - £56,500 in London; Outside London c£49,000 - £52,750
• Pension: Civil Service Pension with an employer contribution of 28.97%
• Job Type: Full-time, Fixed Term (23 Months)
• Business Area: Enterprise Service Management
• Working Pattern: Full-time

An exciting new opportunity has become available to join a leading UK Service Change Team working within the public sector to lead the management of service changes to ensure seamless integration of Business & IT Services with minimal impact on customers. This role is integral in managing raised changes/releases into production, collaborating with senior management across Enterprise Service Management, Business units, and suppliers.

Day-to-day of the role:

• Oversee changes/releases into production, ensuring they are implemented with control and rigour.
• Work with the Transformation Programme to deploy transition releases effectively.
• Operationalise defined processes and tooling for Change and Release management.
• Post-Transformation, continue to control new or changed services, which may be scheduled or result from an incident, requiring rigorous assessment following industry best practices.
• Utilize strong analytical skills to evaluate service impacts and make informed decisions swiftly.
• Contribute to the development of best practices and drive continual improvement within the organization.

Required Skills & Qualifications:

• Proven leadership experience as a change/release manager in a multi-supplier outsourced model.
• Strong background in managing service transitions, creating documentation, and adhering to industry best practices.
• Experience leading ITIL Change/Release Service Management and establishing processes.
• ITIL 3 or 4 Foundation certification.
• Excellent communication skills with the ability to influence and set expectations with senior stakeholders.
• Proficient in planning, organizational, and problem-solving skills with a structured and methodical approach.
• Understanding of Lean, Agile, and DevOps principles within a service-centric delivery model.
• Knowledge of ServiceNow, particularly the Release/Change modules, or willingness to upskill.

Benefits:

• Competitive salary with a Civil Service pension with an average employer contribution of 28.97%.
• Flexible hybrid working options and a 9-day fortnight scheme.
• Generous annual leave starting at 25 days, increasing to 30 days.
• Performance-related variable pay bonus.
• Enhanced maternity, paternity, adoption, and shared parental leave.
• Opportunities for learning and development tailored to your role.
• A culture that encourages inclusion and diversity.

To apply for the Change/Release Manager position, please submit your updated CV to be considered immediately.