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Kelly Services are looking for an experienced Customer Service Advisor to join our client's busy and progressive Company based in Shepshed, Leicestershire.
Salary from 24,000 per annum.
Office-based - Monday to Friday
Company benefits
- Company Pension
- 23 days annual leave plus bank holidays
- Employee Discount
- Free Parking
- Sick Pay
- Role-based Training
About the Role:
The Customer Service Advisor will work with the Technical and Service Departments to provide effective customer service to a network of distributors and end users, by supporting the warranty returns process.
Key Responsibilities
- Prioritise and process customer queries and requests submitted by telephone, email or live chat.
- Investigate and resolve customer warranty queries quickly and patiently.
- Progress and chase all queries whilst keeping the customer informed throughout.
- Ensure all administration is completed to a high level.
- Use the database systems and technology to deliver great customer service.
- Ensure the Company position is robustly explained to customers.
- Implement the Company returns and warranty processes.
- Identify and highlight opportunities to enhance the Customer Experience.
- Work with Technical Customer Service Colleagues to deliver solutions.
- Support Technical Customer Service Colleagues by adopting challenging customer queries regarding company processes and policies.
- Strive to achieve outcomes that are mutually understood by the Company and the Customer.
- Employees will ensure they adhere to the company's ISO 9001 Quality Policy, associated job roles, responsibilities, processes, procedures and work instructions.
- Carry out any other reasonable tasks as required.
- Progress and chase customer escalations to a satisfactory resolution.
- Continuing liaison with Sales, Service Department and Warehouse.
About you
- A wealth of experience dealing with customer issues whether face-to-face or over the phone
- A good general knowledge of warranty processes
- Excellent telephone manner with the ability to communicate effectively.
- Ability to work accurately under pressure and meet deadlines
- High degree of attention to detail
If you are looking for an office-based career working in a varied role with strong customer service skills then please apply for this excellent opportunity.
KSEastMidlands
Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.
As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
