Property Services Manager

About the Role

Are you a passionate Manager keen to make your mark within a vibrant team? Are you driven to deliver the best customer service experience? or eager to showcase your people management skills within a leading name in holiday industry?...

Lyme Bay Holidays, part of the Sykes Holiday Cottages family, have the exciting opportunity for a Property Services Manager to join our bustling Lyme Regis team!

In return for your hard-work, we can ensure you join a vibrant, inclusive work culture, make the most of fantastic career progression opportunities and make the most of our fantastic company benefits!

• Paying a salary up to £32,000 / Monday to Friday / 9am-5.30pm (+1 Saturday in 4)
• Plus access to our annual STIP scheme up to 20% of your salary
• 33 days annual leave including bank holidays
• Plus an additional day off for your Birthday
• Plus an additional two volunteering days per year
• Enhanced maternity and paternity policy
• Inclusive and supportive work environment
• Employee discounts and benefits with your wellbeing at the centre
• Opportunities for career progression, personal development and opportunities to be recognised
• Comprehensive training and development programs to set you up for success
• Study support for additional qualifications, courses and accreditations
• Numerous dedicated wellbeing initiatives and access to 24/7 mental health support

Joining us as a key player during our busy booking season you will ensure we deliver a exceptional experience to our holidaymakers, heading up our team of Housekeepers, Laundry Operatives, Maintenance Operatives, Local Supplier Leads and Quality Assurance team!

Overseeing the daily running's of our dedicated teams, you will ensure all property maintenance checks are carried out, ensuring our property portfolio is presented and maintained to the highest standards. Showcasing your strong people management and leadership skills, this is the perfect role for those looking to make a positive impact in our team, inspiring them to deliver the best and ensuring the best holiday experience for our Guests and Owners.

This exciting opportunity will see you lead our team to ensure we are able to positively respond to all property requirements, working closely with our Property Services HUB at our Chester head office as well as other teams across the Lyme Bay Holidays team!

Your Responsibilities

Reporting into the Owner Experience Manager, our newest addition will become a key player in our team.

You will be accountable for all hands-on Property Services within the Brand including: Housekeeping, Laundry, Maintenance, Drivers and Quality & Compliance. Overseeing the day-to-day operation of our local Property Services Team to ensure the smooth running of the Property Services Operation. Ensuring all departments are appropriately staffed via effective rota management.

You will also be responsible for the team management and development of the full Property Services Team located in the local Brand office, including managing recruitment of both permanent and seasonal staff and ensuring all staff members receive appropriate training.

Ensuring that all work orders raised by the Property Services Team in Chester have been picked up and carried out locally, you will work closely with the Business Development Team to help evolve and grow our Property Services offering and increase market share.

Your varied role will see you responsible for:

• Managing Team performance of the full Property Services team within the Brand.
• Plan daily workloads to maximise workload efficiently
• Ensure the team remain on track to meet all OKR’s via daily huddles, 1:1’s and carrying out regular Team meetings.
• Monitoring NPS feedback of our Managed Properties and ensuring corrective action is taken and support provided as appropriate to ensure quality standards are maintained and NPS OKR’s are met.
• Devising staff rota’s and managing holiday requests and sickness, ensuring optimum staffing levels are maintained at all times.
• To cover out of hours emergency callout duties on a rota basis to ensure all out of hours emergencies are covered within the Brand
• Supporting the Property Services HUB Team in Chester as required.
• Managing any company vehicles, ensuring they are kept roadworthy and compliant and relevant records are maintained.
• Ensuring vehicle fleet is serviced, maintained, taxed and MOT’d.
• Overseeing compliance for our local office/s.
• Supporting our QA’s from time-to-time by completing thorough property checks to keep our properties in tip top shape all year around

Skills and Qualifications

We are seeking passionate problem solvers, driven People Managers and proven customer service leaders to lead and develop the fantastic culture of our team.

Whilst experience in a similar role is advantageous, we will provide everything you need to succeed, training you up within our bustling team and supporting you every step of the way!

All we ask if you have the following:

• Previous experience managing service led Teams
• Strong people management skills
• Proven customer service experience
• Experience in rota management
• IT literate – MS office and databases
• Proven track record of building strong relationships
• Good problem-solving skills
• Ability to work well under pressure
• Although standouts will also have:
• Ability to adapt to changing priorities and multitask effectively.
• Knowledge of Property Maintenance & Compliance
• Holiday let/Hospitality Industry Experience
• Good knowledge of the local area

If you are actively seeking your next career challenge, keen to join a diverse, exciting team, or want to grow your career within an industry leader, we welcome you to get in touch or apply!

Who we are

We have over 40 years’ experience providing unforgettable holidays in Lyme Bay and the surrounding areas. Excellent customer service is at the heart of our mission, our local Lyme Regis based team are always on hand to help, offering a friendly personal service to our guests and property owners.

Diversity and Inclusion:

Here at the Sykes Cottages Family, we encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help.