We are seeking a Customer Service Representative to join our clients team in Macclesfield As a Customer Service Executive, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries. This is a great opportunity for individuals who are passionate about delivering excellent customer experiences and have strong communication skills.

Hours: 8am until 5pm - Monday to Thursday, 8am until 1:45pm - Friday.

Duties:

Maintaining a positive, empathetic, and professional attitude toward customers at all times
Responding promptly to customer enquiries
Communicating with customers through various channels
Acknowledging and resolving any customer feedback, particularly if an issue needs quick resolution
Knowing our products and services so that you can answer questions
Processing orders, forms, applications, and requests
Keeping records of customer interactions, transactions, comments, and complaints
Communicating and coordinating with colleagues as necessary
Providing feedback on the efficiency of the customer service process
Ensure customer satisfaction and provide professional customer support
Provide a point of contact / link between customer and production
Register sales orders on Sage
Offer quotes to customers
Update daily log - notify customers of shipping details
Support commercial team with sample requests / quotes / production etc
All other reasonable duties as may be assigned
This is a full time, office based role, working within a small dynamic team
Knowledge and Experience

Other duties:

Experience within the business or other suitable customer service roles
Efficient in Word, Excel and Outlook
Experience of Sage 50 is preferred but not essential
Excellent communication skills, both written and verbal
Strong relationship building, negotiating and administration skills
High attention to detail with excellent organisation skills
Knowledge and interest in sports apparel
Exercises personal professionalism and sense of accountability
Thrives on working within team-based environment
Highly organised
Must be detail oriented
Demonstrated ability to work in fast-paced, deadline driven environment
Able to work under pressure in a fast-paced work environment under short deadlines

Immediate start is available.

Permanent role, directly with client.