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Customer Service Adviser (Pharmaceuticals), Maidenhead: This role has the main objective to execute efficiently and professionally all business operations and customer services activities. This role is a critical Customer facing role requiring customer focus, clear communication skills, product knowledge, empathy, stress-resistance as well as versatility with operational systems.
Client Details
A Market Leading and global pharmacueticals business with a great working atmosphere, modern offices and a good place to learn and develop.
Description
Customer Service Adviser (Pharmaceuticals), Maidenhead: This role has the main objective to execute efficiently and professionally all business operations and customer services activities. This role is a critical Customer facing role requiring customer focus, clear communication skills, product knowledge, empathy, stress-resistance as well as versatility with operational systems.
- All areas of Customer Service, mainly B2B but also some B2C
- Answering inbound customer calls courteously and professionally, dealing with each enquiry effectively and efficiently
- Management of Customer Service Inbox, ensuring all emails are processed appropriately and promptly
- Receiving and processing incoming customer's orders and queries
- Management of Customer Returns
- Liaising with 3PL partners for Customer deliveries
- Point of contact for external remote sales team with any order/query issues
- Strong collaboration within Business Operations, Supply Chain QA, Supply Chain, Finance and UK Commercial Operations
- Support customers with portal issues and questions
- Using a variety of systems including SAP and Excel to VLookUp and Pivot Level.
Profile
Customer Service Adviser (Pharmaceuticals), Maidenhead:
- Available to work in the Maidenhead office at least three days a week (including Tues -Thurs). Working from home available for rest of the week
- Ensuring flawless communication within the team and customers. Customers will be Medical and Health-care customers and will expect great communication skills from you.
- Accuracy of order input and delivery of product to customer
- Excellent prioritisation, planning and organisational skills
- Strong interpersonal and relationship building skills.
- Clear verbal and written communication
- Empathy and customer focus
Job Offer
Salary of circa £28,000 - £32,000 plus great package including 27 days holiday and two days WFH.
