We here at Siamo Recruitment are working with a thriving client who are a specialist within their market. Thriving within the Fleet Management sector. They hold a vacancy as a Head Of Client Experience, requiring a target driven and client focused talent to help push them forward, a highly strategic role offering the perfect progression path for an inspiring leader.
A proven leader is required, one who is looking to take themselves and a business to the next step.
Accompanied to the salary our client offers the below benefits:
- Hybrid work – 3 days in the office.
- Working week 37.5 hours.
- Annual holiday entitlement based on the above working pattern is 25 days – rising to 28 days with length of service.
- Company pension
- Team functions – Summer and winter events, monthly charity cake bakes.
- Free parking
This Head Of Client Experience role holds the below responsibilities:
- Take overall ownership of strategic client relationships.
- Building a streamlined client experience strategy across all departments that support those goals of the business.
- Leading the development and implementation of effective client experience strategies to drive engagement.
- Focusing on growing the uptake for products and services including cross sell and upsell paths.
- Reviewing and reporting on all areas of client activities.
- Collaborating with senior team members across all departments to uncover insights and create innovate client strategies.
- Promoting and embedding strong and inspirational leadership to the entire team by demonstrating the company values and championing the leadership behaviour framework.
- Routinely sharing strategies, process, results, learnings, and relevant industry trends, with the broader team.
This Head Of Client Experience vacancy requires the below exposure and skillsets:
- Ability to develop strong relations with cross departmental team members to enable collaborations, advice sharing, and directional leadership where required.
- Then ability to use software packages competently, including office 365 and CRM programmes (knowledge of HubSpot would be ideal).
- Strategic thinking and problem – solving abilities with superior interpersonal and organisational skills.
- Positive and approachable with excellent communication, presentational and listening skills.
- Confident, flexible, adaptable with a growth mindset.
- Ability to make quick, rational decisions under pressure and be ready to be challenged when necessary.