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Description:
We are currently seeking an Office Administrator to join our clients business, a well-established, family-run SME based in Trafford Park, Manchester. Your role will be responsible for the customer service, order processing and administration within the office. You will join a friendly and welcoming team and have a passion for delivering excellent customer service
Description:
- To frequently monitor the inbox to receive Customer orders, passing on to the relevant contact if not an order.
- Processing any orders taken efficiently and accurately, through our sage 50 accounts system, whilst checking Customer order details and values against purchase order information
- Ensure that all orders are acknowledged and confirmed by email.
- Generate production sheets for any orders that require in house production.
- To ensure that stock ordered by a Customer is available in accordance with Sage stock levels.
- To answer the phone in a friendly and polite manner
- Processing any orders taken, by email or phone, efficiently and accurately paying particular attention to delivery addresses, packing containers (bags, boxes, etc) and product types.
- Assist in the collection and processing of reconciled collection and delivery notes from the warehouse, putting received products into stock, check for any back orders of that stock and dispatch if necessary.
- Conversion of any delivery notes received in the office from drivers each afternoon from Sales Orders to invoices. Processing of Customer and supplier remittance statements.
- Responsible for the correct and timely use of any relevant PPE’s and/or safety equipment.
- Any other duties that may be reasonably requested by the Management.
- Recording and reporting of any non-conformances, incidents, accidents and mistakes on a daily basis.
- Participate in relevant meetings providing information, advice and support where requested.
- Work with the General Manager and other members of the team to identify potential areas of cost reduction and/or improved efficiencies.
- Ensure all pieces of equipment used in the admin function are fit for purpose, correctly maintained, correctly used, safe and in place at all times.
- Work to ensure costs are in line with expectations, meeting the needs of the local delivery plan and any cost improvement incentives.
- Play a role in the continuous development of induction programmes, training and development of members of the Admin team.
Requirements:
- Educated to ‘C’ level or above grade GCSE standard or equivalent experience.
- Knowledge and understanding of Purchasing, Stock control and Warehouse operations.
- Knowledge and understanding of Sage 50 Accounts.
- Proven experience of Customer Care and order management and processing.
- Experience of utilising Sage 50 electronic stock and Admin system.
- Demonstrable achievements in an administration and sales environment.
- Demonstrable experience of CRM systems, Customer interaction, issue resolution and communication.
- Problem solving experience.
- Experience of working under pressure to strict deadlines and prioritising workload.
- A manufacturing related background.
- Extensive experience with Microsoft Office package.
- Standard, clean Driving Licence.
Benefits:
Monday- Friday 8am to 5pm, half hour unpaid lunch + 2 x 15 mins break
£30k pa – reviewed annually
Free on site parking
Profit share bonus
20 days + B/H + Christmas shut down (3 days)
