D365 CRM DBA

Technical Analyst (MS Dynamics 365 CRM) // Up to 55k // 2 Days in Manchester per week // Industry Leading Business (Risk management & Consultancy Solutions)

Summary

My client is seeking a Technical Analyst (Dynamics CRM) to join their team. The company have grown significantly through acquisitions, and as they integrate multiple new businesses, the Technical Analyst will play a pivotal role in the deployment and rollout of Dynamics CRM across the organisation. The role entails a unique blend of business engagement and technical responsibilities.

Key Responsibilities:

• Strong working experience with MS Dynamics 365 - Technical experience required.
• Proficiency in extracting raw data from the system and correlating it to identify discrepancies or inaccuracies, with advanced skills in Excel.
• Ability to analyse processes within the CRM system and troubleshoot to determine the root causes of issues.
• Proficient in interrogating the backend of the system, including understanding how forms are built, identifying field names, uncovering hidden fields, and comprehending processes within the system.
• Thorough understanding of business workflows that occur behind the scenes in CRM systems.
• Outstanding communication skills with a proven ability to work directly with clients of the business to build and maintain relationships.
• Experience gathering business requirements from both internal and external employees to ensure alignment between business needs and system capabilities.