Back to search
At National Car Parks we are looking for a Full time Team Leader for our car park at Manchester Airport. If you have experience in a customer service leadership environment and a full valid driving license, we would love to hear from you: APPLY NOW!
Don’t miss this incredible opportunity to join the UK's largest and longest-standing private car park operator, with over 150,000 spaces across more than 500 car parks in towns, cities, airports and London Underground and National Rail stations.
You will be part of a friendly team in a fast-paced and dynamic environment!
Location: NCP Flightpath Irvin Drive M22 5LS
Pay: £12.60 per hour
Hours: 11.5 hour shifts, 4 days on 4 days off
Purpose:
The purpose of this role is to supervise and co-ordinate the activities of a frontline team to achieve the financial budget whilst driving for consistent operational excellence and delivering a safe environment for our customers, colleagues & visitors.
Responsibilities will include:
- Directly manages 3 to 6 people
- Deputise for Operations Manager
- Lead by example to improve customer service/experience
- Communicate with Operations Manager and Car Park staff to solve outstanding issues
- Support and assist colleagues to achieve agreed objectives, budget and core
- standards
- Report identified criminal activities in accordance with company procedures
- Monitor the appearance of the designated car park and ensured standard cleanliness
- and safe working
- Ensure procedures for handling and banking cash
- Ensure all NCP properties are free from hazards and take proactive approach
- Maintain compliance with company policies on health and safety
- Scan external market activities including competition and report findings to Operations Manager
- Build Staff Schedules to meet the needs of the business
- Understand site Business Plan
- Maintain staff uniform, parking stationary, ticket and refreshment supplies
- Train frontline colleagues on PCCN process.
- Employee Engagement Survey; survey process well managed and action plans
- followed up
- Implement agreed Ways of Working
- Sign off colleagues on TGWS
- Set Objectives and Personal Development Plans on Appraisal Forms
- Completes Monthly Price Checking procedure
- Can demonstrate a sufficient understanding of the compliance for people related policies and procedures (i.e. new starter/leaver, immigration checks)
- Deliver a consistent meeting cycle for colleague within your span of control
- Can demonstrate that they can effectively produce relevant & concise reports when required
- Has the ability to support other areas when required out of their span of control
- Can demonstrate a sufficient understanding of recruitment tools/process used consistently to ensure quality/skills/legal standards met
- Can effectively present to a group of people using Power Point
- Assist Operations Manager to manage frontline team within budgeted cost, manage overtime, absences, staff hours and other controllable cost
The role holder may be asked to undertake other duties, as required, which are not necessarily specified in this role profile, but which are commensurate with the grade for this role. It may be amended from time to time within the scope and general level of responsibility attached to this role
Requirements:
- Good IT skills (e.g. MS office) and parking equipment.
- Previous experience of customer service environment (essential)
- Previous supervisory experience (essential)
- Good understanding of Cash Room processes and procedures (desirable)
Expected Behaviours:
The holder of this role is expected to become a successful member of the team and reach their true potential. To help us measure performance against the grade for this role we have created the NCP Success Factors which highlight the five key areas that cover the kind of behaviours we would like to see from the holder of this role.
What we offer:
- One day extra holiday for your Birthday
- Free on-site parking
- Discount on Gym Memberships
- Cycle to Work Scheme – up to £1000 towards a new bike
- Rail Season Ticket Loan
- Generous Pension Scheme
