Customer Service Executive

Location: Trafford Park

Salary : £23,796

Consultants : Cassidy Pinder & Ben Harrison

Currently working with a fantastic Client based in Trafford Park. Our client is a specialist freight logistics company. They currently have an exciting opportunity for an enthusiastic Customer Service Executive to join their team.

Working hours are Monday - Friday 8:30am - 5pm

What you can expect:

• Transport links
• Onsite free parking
• Career progression
• Fun and friendly work environment

Responsibilities:

As Customer Service Execuitve, you will ensure timely and accurate movement off freight and information while providing excellent customer service to both internal and external customers within the Road Freight Department.

• Ensure information on invoices is correct
• Weekly completion of KPI reports
• Handling customer calls and queries
• Track and Trace of inbound shipments
• Ensure excellent customer service to maintain customer satisfaction and retain customers
• Maintain good relationships with internal stakeholders
• Maintenance of customer records
• Handle all complaints and escalated cases until customer is satisfied

Profile:

The Ideal candidate will have -

• Exceptional organizational skill and commercial awareness
• Flexibility and adaptability
• An excellent proficiency in Customer Service
• Proven experience in the use of Logistics & Transport Management systems
• Proficiency in Excel and Word
• A basic understanding of Road Freight Logistics

If you are interested in the position, please send your CV over to us or contact the office for more information.