Customer Service Advisor

Customer Service Advisor

Middleton, Manchester

 £23 to £25k per annum


My client is one of the UKs fastest growing distribution companies with a head office function based on the outskirts of Manchester. As a result of this continued growth and success they are now in need of enthusiastic individuals to join the customer services team to ensure the quality of service is maintained as the client base continues to rise.

Overview

To work on retaining existing accounts, reporting technical faults on behalf of customers, upselling on certain products, and introducing new lines. Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries.


Main Duties

· To ensure high standards of customer services, taking and inputting orders efficiently and accurately.

· To have a clear and personable telephone manner.

· Take ownership of solving customer issues through pro-active customer service.

· To promote the sale of our clients own brand products.

· To retain strong relationships with account managers, helping them in acquiring new business and assisting with their administration needs.

· Building relationships with weekly telesales customers, being a regular point of contact.

· The ability to up sell certain products.

· Responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.

· Plan calls and target GAP's in supply using relevant systems.



Knowledge and Experience

· Excellent Customer Service Skills.

· Use of Microsoft Excel for spreadsheets and records.

· Ability to use the trinity system.

· Good teamwork skills.

· Good communication and relationship building skills.

· Good product knowledge.