Customer Service Agent

Elevate your career in customer service by joining a dynamic team in the heart of Manchester city centre. A leading blue chip company is seeking a dedicated Customer Service Agent to excel within their Complaints department, offering a rewarding salary of £30,000 per annum starting ASAP. Embrace a balanced work-life rhythm with the flexibility to work from home two days a week after completing your training, complementing the standard Monday to Friday, 9am-5pm schedule.This pivotal role is designed for individuals passionate about delivering a knowledgeable, accurate, and efficient service. As a senior point of contact, you will handle escalated and complex queries with finesse across all communication channels. Your role is crucial in maintaining the company's commitment to excellence in complaint resolution, ensuring customers feel heard, valued, and satisfied.Key Responsibilities:- Provide a friendly and professional resolution service, adhering to regulations and upholding exceptional customer service standards.- Craft high-quality, detailed correspondence, make judicious decisions on resolutions and compensation.- Consistently update customers on the status of their complaints.- Diligently maintain and update customer records and account information.Skills and Experience:- Proven experience in a complaints handling role within a regulated environment is indispensable.- A thorough understanding of FCA Complaint handling regulations and the role of the Financial Ombudsman is expected.Personal Attributes:- Exceptional communication skills, both written and verbal.- A strong team player who thrives in collaborative settings.- A drive to excel in customer service and a natural aptitude for resolving disputes.This role is not just a job; it's a chance to make a significant impact in the lives of customers, providing solutions and service of the highest standard. If your experience aligns and you are ready to start making a difference immediately, please apply by submitting your CV for prompt consideration.Wishing you the very best in your application.