Customer Support Administrator

Your new companyHays are recruiting for a permanent Customer Support Administrator. This role is-on a permanent basis, for a business which promotes self-development. Manchester city centre based offices. Your new roleYou will be responsible for full customer service support across the business, underwriting, administration, call handling. You will be cross-skilled, responsible for handling all contact from customers, via phone, email, live-chat, mail and the company web-site. You will prepare financial applications, providing excellent customer service at all times. You will assist with customer queries, you will be comfortable with objection handling, you will be responsible for inbound and outbound calling. You will ensure accounts are up-to-date. You will enter data, run reports and support with any other administrative duties the department may require. What you'll need to succeedYou will have previous experience within a customer-focused role, you will be comfortable working within financial services, you will be working with sensitive data and information whilst understanding the importance of confidentiality and professionalism. You will be positive, polite, with excellent verbal and written communication skills. The ability to speak multiple languages would be advantageous but not essential. You will be flexible, keen to stay at a company and progress. Excellent IT skills are essential. What you'll get in returnCompetitive salary, excellent benefits, modern offices, privileges and ambassador schemes, a discretionary bonus scheme. 37.5 hours per week, rota based 8.00am - 8.00pm Monday - Friday. Some weekend work is required. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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