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Job Title: French and Spanish Customer Support Advisor
Department: Customer Support
Reporting to: France / Spain Commercial Manager
Position Type: Permanent/Full-time
Hours of Work: 40 hours per week (Mon-Thurs: 8am-5pm, Fridays: 8am-4.10pm)
Salary: Up to £25,000 + bonus + commission on up sells
Location: Carrington, Greater Manchester
Key Responsibilities:
- Offer guidance and assistance to customers regarding our products and services.
- Coordinate the production and dispatch of appropriate samples.
- Maintain polite and effective communication with customers via phone and email.
- Accurately process orders and issue order acknowledgements.
- Generate job sheets, cutting lists, and dispatch lists using our computer systems.
- Organise paperwork for invoicing and prepare cost estimates and quotes for customers.
- Assist in marketing efforts through translating blog posts and mailers.
- Liaise with freight companies and resolve customer issues.
- Make up-selling efforts and follow-up sales calls to support internal sales initiatives.
- Be proactive in up-selling and cross-selling opportunities when responding to customer enquiries.
- Ensure continuous learning about company products and services and staying updated on changes.
- Meet training objectives and develop strong communication channels with both internal and external
- customers.
- Gain a clear understanding of the company's products and services, enabling clear and accurate advice to be provided to our customers.
- Handle customer complaints effectively.
- Create written materials for customers utilising our computer software programme.
- Cultivate collaborative relationships with other departments such as Sales, HR, Production, Warehouse, and Accounts.
Qualifications and Skills:
- At least one year of prior experience in an office based customer support role.
- Proficiency in Microsoft Office applications (Excel, PowerPoint, Word).
- Native-level fluency in French and fluent in English; proficiency in Spanish or another European language is advantageous.
- Experience in or a strong interest in working in a manufacturing setting.
- Proactive problem solver with a track record of achieving results and managing follow-ups independently.
- Confident decision-maker with strong interpersonal skills.
- Comfortable using computers, including email and proprietary software.
- Strong verbal and written communication abilities.
- Able to thrive in a fast-paced environment.
- Excellent numeracy and literacy skills with meticulous attention to detail.
- Professional appearance and demeanour.
- Effective planner with strong organisational skills and the ability to multitask.
- Hands-on approach to tasks with a technical aptitude.
- Enthusiastic about learning and adapting to new challenges.
- Systematic problem-solving skills and a desire to understand product and procedural frameworks.
Benefits and Perks:
- Opportunities for both internal and external training tailored to your role
- Quarterly team lunches provided by the company
- Recognition and awards for long-term service
- Access to a workplace pension with contributions from both employer and employee
- Early Friday finishes
- Additional days leave based on length of service
- Awards for Employee of the Month, Quarter, and Year
- Daily provision of fresh fruit
- Special birthdays recognition
- Options for private health care plans
- Free flu vaccinations
- Participation in a cycle to work scheme
- Involvement in employee social activities through a dedicated committee
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The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
