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Role: Maintenance Helpdesk Supervisor - Property
Location: Manchester
Salary: 30,000 to 33,000 per anum / Potential for Hybrid working.
We are recruiting for a Maintenance Helpdesk Supervisorto join a fast-growing, people focused and tech savvyProperty Management Company.
This exciting role will lead and manage the property maintenance team and liaise with contractors to ensure the smooth running of the maintenance department.
People management experience is essential alongside experience of working in the Property Maintenance sector or a Facilities Management background.
This is an exciting opportunity to join a fast growing and fresh thinking, tech savvy property company.
Role Overview
The Maintenance Helpdesk Supervisor isresponsible for leading the helpdesk team to ensure the smooth running of the maintenance helpdesk.
Day to day management of the Facilities Management helpdesk Coordinators
Oversee and support on all maintenance and troubleshooting of all reactive tasks, logged via phone, email and portal.
Use the PSL to identify and assign contractors and external vendors to maintenance jobs, while leading the team to ensure the monitoring of performance and quality of service.
Undertake regular reviews of call stats, maintenance reporting and trends.
Continuously review the current preferred supplier list and schedule of rates
Work closely with the maintenance contractors to assist with any queries.
Provide weekly and monthly updates on maintenance workflows to the Senior Facilities Manager & Director of Assets and Property Management
Drive customer service excellence through communication with tenants.
Complete ongoing training and upskilling of the helpdesk team.
. Oversee wider business Facilities Management contracts including Laundry, Cleaning, Grounds maintenance.
. Undertake Contractor Reviews with Compliance team and Senior FM Manager
Management of insurance Claims
Experience and Qualifications
Experience of Managing a team is Essential.
Experience of building strong working relationships with internal and external people / departments is required ie; tenants, contractors, colleagues (preferably in a facilities background)
Technical facilities management knowledge within residential property or similar industry sector is highly desirable.
Ability to effectively manage time and workload, successfully multitask and meet deadlines.
Confident with IT systems, ability to effectively use Microsoft Excel and PowerPoint for data entry, produce reports and project work.
Excellent written and oral communication skills
Passionate about delivering excellent customer service.
Company Benefits
Opportunity to join an exciting growing property company with vast expansion plans.
Potential for future career progression
Enhanced Pension
25 days annual leave, plus UK bank holidays
Private health cover
Learning and Development Opportunities
Employee wellness programmes
Company Events
Employee Assistance Programme
APPLY NOW!
Please note due to the number of applications we receive; we will only contact candidates that match the brief for this role. If you are not contacted, please take this as you have been unsuccessful on this occasion.
Hesketh James Recruitment are the managing agent for this role on behalf of the client.
In order to ensure your enquiry with regards to this position is dealt with quickly, please send in an up-to-date copy of your Curriculum Vitae in a Word Document format.
