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£39,000 - £42,000 per annum + performance bonus
Full-time, Permanent
Side Street and The Dome represent Manchester's most dynamic hospitality destination at the heart of ABC Buildings. Together, we're a multi-format venue operation seamlessly transitioning from morning coffee culture to late-night programming across café, restaurant, bar lounge, and event spaces.
Side Street is the public social hub of the ABC ecosystem a carefully curated all-day venue where creative professionals, local residents, and cultural enthusiasts gather. The Dome provides our dedicated events capability, hosting everything from corporate functions to cultural activations.
This isn't just hospitality it's cultural programming meets commercial excellence.
The RoleWe're seeking an exceptionalDeputy General Managerto work alongside our GM in leading operations across both venues. This is a senior leadership position requiring someone who can command respect, drive standards, and thrive in the complexity of a multi-revenue stream operation.
You'll be the operational backbone ensuring flawless execution across all dayparts, managing a diverse team, and delivering the elevated experience our members and guests expect. When the GM is off-site, you're in charge. When they're present, you're their strategic partner.
Key ResponsibilitiesOperational Leadership
- Oversee day-to-day operations across café, restaurant, bar, lounge, and events spaces
- Lead daypart transitions ensuring atmospheric shifts feel natural and intentional
- Maintain service standards across all touchpoints (counter service, table service, events)
- Drive compliance across licensing, health & safety, food hygiene, and operational policies
People Management
- Lead, mentor, and develop a team of 20+ across FOH, bar, and kitchen
- Build a high-performance culture that balances hospitality excellence with commercial awareness
- Manage rotas, training programmes, and performance management
- Foster an environment where people want to stay and grow
Multi-Revenue Excellence
- Balance competing priorities across daytime workspace culture and evening social dining
- Support events delivery across The Dome and Side Street programming
- Work with the GM on commercial strategy, covering analysis, menu development, and margin management
- Adapt quickly to operational challenges staffing gaps, supplier issues, last-minute event changes
Cultural Programming & Member Relations
- Execute ABC-initiated programming and building-wide events
- Ensure ABC Members Club integration and elevated member service
- Support the delivery of weekly vinyl/DJ sessions and monthly curated events
- Act as the face of the operation when hosting industry events and partner activations
Essential Experience
- 5+ yearsin senior hospitality management (Deputy GM or Junior GM level minimum)
- Proven track record in high-volume, multi-format operations (£1m+ turnover)
- Experience managing across multiple revenue streams (café, restaurant, bar, events)
- Strong people leadership you've built, trained, and retained great teams
What Sets You Apart
- Commercially astute you understand P&Ls, labour costs, margin management, and how to drive revenue
- Operationally excellent nothing falls through the cracks on your watch
- People-focused your team respect you because you invest in them
- Culturally aware you understand that atmosphere, music, and programming matter as much as the menu
- Calm under pressure you thrive in the complexity and pace of a dynamic operation
- Solution-oriented when challenges arise (and they will), you troubleshoot with confidence
Desirable
- Experience in branded or design-led hospitality environments
- Knowledge of Manchester's creative, media, or tech sectors
- Exposure to members' clubs or elevated service models
- Personal License holder
- Competitive salary(£39k - £42k depending on experience)
- Performance-related bonus scheme
- Career progressionin a growing operation with ambitious plans
- Creative freedom we value your input on service, programming, and culture
- Industry connections work at the heart of Manchester's creative community
- Training & development we invest in our leaders
- Team culture work with passionate people who care about what they do
Send your CV and a covering letter explaining why you're the right person for this role to
Tell us:
- Why Side Street and The Dome appeal to you
- Your proudest operational achievement
- How you approach leading teams through complexity
Shiko Group are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.
