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ROLE : Field Service Manager - North (Must be living close to Greater Manchester) PACKAGE : £47,250 + vehicle + pension + 25 days leave + sick pay etc Our client, an established technology provider, are currently seeking an experienced Field Service Manager to support a team of 16 FSEs who cover an extensive range of products including but not limited to, weighing scales, printers, hand scanners and food slicers, within a number of leading supermarket retailers. Primary duties and responsibilities:
- Line management of the field service engineering team (North).
- Ensure the area is adequately resourced in line with the annual budget. Taking responsibility for resource planning, recruitment and selection in collaboration with the Heads of Operations and HR.
- Manage the on-boarding of all new hires in collaboration with the Head of HR and the Field Services Training Manager.
- Manage engineer performance through regular communication, field visits, performance reviews and area meetings.
- In conjunction with the service delivery team responsible for Contractual SLA performance by effective coordination of works through the field and Service Desk
- Ensure the implementation of best practice and compliance with internal processes, procedures including all safety and regulatory protocols.
- Develop and contribute to the strategic direction of the field team - using insight from the field and collected data to drive best practice proposals, new initiatives and continuous improvement in operations.
- Managed 3rd party relationships and performance in support of field activities
- Manage Service Introduction process for new products or contracts.
- To schedule, plan and facilitate engineer meetings as agreed with Head of Operations
- Provide a Field Service report on engineer's performance.
- Collaboratively work with other departments in order to drive performance and achieve agreed outputs.
- Act as Duty Manager as rota'd (on call by phone as a point of escalation, 1 weekend in 4 extra payments paid)
- Ensure that all requirements under Health & Safety legislation are actively adhered to
- Understand and fulfil the responsibilities for the secure management of personal data.
Additional Responsibilities
- To be the first point of contact with regard to Service-related queries/ needed for information for the service engineers in your region.
- Regularly meet with counterpart and Head of Operation to plan future contracts and improvements across the service sector of the business.
- Communicate with Customer Account Managers, if necessary, any Service-related issues that require clarification.
- Ensure all reporting and administrative requirements of the service engineers are completed to a high standard and on time.
- Collate information for statistical analysis as requested by Head of Operations
- Actively demonstrate the support of other departments within the company to ensure collaborative working.
Skills
- Strong communication skills both written and verbal
- Problem solving
- Prioritising and organisational skills, meeting deadlines
- Methodical and good attention to detail
- Effective management and leadership skills in a remote setting
- Good understanding of administrative practices
Apply Now!
Apply via this advert or email your CV alternately, call Nikki Foxall on
