Materials Controller

Overview of the Company

dnata is one of the world’s largest air and travel services providers, offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience. dnata Catering and Retail is one of the world’s leading in-flight hospitality providers, delivering world-class culinary services and innovative products that enhance our passengers’ experience.

What’s the purpose of role:

Using the relevant company and customer purchasing and inventory systems, as Materials Controller you will be responsible for ensuring that all materials are ordered and effectively managed within the required timescales meeting internal and external customer requirements, specifications and schedules.

Who you’ll deal with:

Internal: Colleagues, Line Manager, Support Functions.

External: Suppliers, Auditors, HMRC.

What you’ll be doing:

• Follow up on delivery queries, shortages etc. with suppliers
• Provide estimated usage levels
• Keep the operation informed on product issues
• Carry out investigations into delivery failures and put corrective actions into place
• Carry out stock takes as necessary and use information to manage ordering levels and prevent shortages
• Highlight any shelf-life issues to the operations team
• Liaise with the operations regarding menu and product changes promptly
• Ensure information is entered correctly on SAP and deal with troubleshoots promptly
• Reconcile theoretical and physical stock levels
• Ensure any quality issues are resolved with minimal impact on the customer
• Ensure period end stock takes are correctly completed and entered onto SAP
• Manage wastage and stock holdings in line with targets
• Ensure all goods are received in line with due diligence and compliance targets
• Investigation of Substitutions and reporting actions to Line Manager
• Communicate issues and concerns to the Line Manager as required
• Ensure effective waste control in line with best practice through trend analysis and subsequent reviewing and agreeing action plans in conjunction with Line Manager
• Audit of food deliveries to ensure all Compliance standards are met as defined by the Vendor Rating System
• Agree corrective actions with appropriate personnel and reviewing effectiveness of actions
• Ensure Due Diligence paperwork is completed, reviewed, and actioned as required
• Ensure security processes are maintained so that security of equipment, personnel and stock may be assured
• Ensure that “Housekeeping” activities are undertaken as required
• Design, monitor, and review plans to implement changes to customer requirements
• Receipting delivery of orders and ensure good stock rotation to prevent product expiry
• Ensure packing operatives have the correct stock available

This list is not exhaustive, accountabilities may vary dependant on locality or role complexity and may include any other duties considered reasonable by the line manager.

What you’ll have:

• Experience of purchasing and inventory management within a fast moving and changing work environment.
• Ability to plan, organise and delegate effectively, with attention to detail working in a methodical and logical style
• Ability to deliver as directed within set targets with an understanding of cost and control management
• Ability to multi-task in a pressured environment and work to tight deadlines
• Demonstrate effective communication skills (verbal and non-verbal) and be able to communicate effectively at all levels
• Demonstrate the drive to operate to the highest of standards especially during periods of change
• Ability to solve problems, generate innovative solutions and make justified decisions that influence key stakeholders
• Flexible to work outside of normal working pattern to cover when required