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PMR are seeking a Resident Manager to work as part of the on-site team at our clients large Build to Rent development in Manchester
Key Responsibilities & Accountabilities:
- Work with Resident Managers team to achieve average occupancy level of 95%
- Work with team to deliver great customer service.
- Assist with booking in maintenance requests with in house and external maintenance.
- Ensure 100% accuracy of data recording on Yardi.
- To be the primary, customer facing representative for all current and prospective residents, ensuring that they enjoy an exemplary experience from first enquiry to move-in, and on to an enduring and sustained residency experience thereafter
- To listen, to challenge and be ready to change things that raise expectations and set new living standards, working collaboratively with the wider team
- To meet set budgeted targets for occupancy and revenue, and customer satisfaction scores
- Ensure properties are ready for move-in and all required administration has been fully completed.
- Create accurate inventories and schedules of condition.
- Plan and undertake resident inductions, providing a fantastic move-in experience for our residents.
- Undertake pre-move out and move out inspections and manage the deposit release process for out-going residents.
- To create an environment that enables the General Manager to lead and define the overall resident proposition and deliver commercial performance.
- Dress and present show apartments.
- Play a leading role in organising and delivering events, social and community initiatives to support the SRM Property and Resident Experience.
- Handle incoming queries and provide excellent on-going support and aftercare to our residents.
- Accurately report and record all activity in line with company controls, processes, and policies.
Working pattern: 40 hours a week. 5 out of 6 days a week on a rota basis.
Qualifications & Experience:
- Previous property management experience
- Working with company processes, properties and legislation
- Excellent administrative skills, organised
- Excellent understanding of what makes good customer service
- Experience with problem solving, finding solutions
- ARLA or equivalent property qualification desirable.
Key Skills & Competencies:
- Exceptional communicator at all levels, written and oral
- Solutions focussed
- Resilient
- A balanced approach to support and challenge
- Highly motivated with very high levels of integrity
- Organised, self-motivated and results driven
- Energetic and passionate about the role
- High standards with attention to detail in all aspects of the role (presenting apartments, cleanliness, health & safety)
- Proficient in Microsoft Office applications (Word, Excel, Outlook, etc)
- Collaborative, team player
