Office Manager

Role: Office Manager

Salary: £30,000 per an + Benefits

Type: On-site/Permanent

Hours: Monday-Friday, 08:00-16:00 OR 09:00-17:00

Location: Audenshaw

Do you lead by example?

Are you a highly organised, customer service focused individual?

Are you looking for a role where you can utilise these skills to support a busy team?

Not only support the team but also work closely with the directors to drive the team’s performance?

If this sounds like you, please get in touch!

I’m pleased to bring to you a new opportunity within a family run, Manchester born, award-winning manufacturing business, who have recently celebrated their 40th year of trade!

Due to continued growth and their pursuit of excellence, we are recruiting for an experienced, ‘hands-on’, office manager/team coordinator to offer support and guidance to a small customer service team, specifically within their installation team.

Your role will be a dynamic split between the back-end reporting/monitoring of the team, but also driving the impeccable customer service through ongoing guidance and leading by example.

Duties

• Manage and over department performance
• Monitor and manage admin basics – checklists, orders on hand reports, planners etc.
• Assist with cash collection document
• Hold meetings with individuals of the team to assess performance and report to department head
• Support the team with incoming and outgoing phone calls, where needed
• Weekly meetings with department head at a managerial level
• Assist with key performance indicators and appraisals
• Assist with email correspondence for customer complaints
• Assist with obtaining customer reviews and encouraging the team to ask directly

Essential Skills

• Proficient on CRM and call reporting systems
• Confident using Microsoft Offices, mainly Excel, Word, and Presentations
• Customer service focused attitude
• Ideally can demonstrate experience in coordinating a telephone-based team
• Ideally can demonstrate experience of reporting on team KPIs and working with department heads to increase productivity/efficiency/accuracy

Benefits

• Free parking on site
• 20 days + bank holidays
• Birthday voucher
• Birthday day off
• Christmas closure
• End of year discretional bonus 
• Buy/sell holiday scheme
• Company pension

This is a role where you can see the impact of your work and the benefit you’ll bring to the team/company.

Get in touch ASAP with your CV to be considered.