Security Concierge Officer

Job Reference: /SC/16-05/1166/9

Job Title: Security Concierge Officer

Location: Manchester City Centre

Pay Rate: £12.00

Hours per week: Monday to Thursday - 07:00 - 19:00 - 48 hours per week 

Business Overview 

OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates?across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. 

Job Overview

OCS is looking for three Security Concierge Operatives who can cover one of three sites.

All the sites require a high level of customer services, concierge skills and reception abilities.

The roles are front of house duties with both internal and external patrol requirements. There are requirements to conduct alarm testing and managing incidents as required.

Key Responsibilities: 

• Be the first point contact for all visitors
• Meet and greet all visitors
• OCS is looking for three Security Concierge Operatives who can cover one of three sites.
• Offer a high level of customer services, concierge skills and reception abilities.

• The roles are front of house duties with both internal and external patrol requirements. There are requirements to conduct alarm testing and managing incidents as required.
• Drive positive customer experience.
• Reporting and handing over concerns.
• Greet, assist, and direct candidates/new hires/visitors and the general public to the appropriate staff member
• Issue of ID and access badges for new hires/vendors/visitors and maintaining a record.
• Liaise with site managing agent and site security.
• You will have a high standard of professionalism and be extremely security conscious.
• Ensure the safety and security of the premises during the assigned shifts.
• To promote and uphold the principles of security in accordance with the policies and directive.
• General Receptionist Duties. 
• To adhere to the company’s dress code and wear correct uniform.
• To fulfil health and safety responsibilities by adherence to the requirements of the company’s health and safety policy and health and safety management plans.

About You: 

• Be friendly, approachable, and always ready to assist.
• Have a good working knowledge of Microsoft Outlook, inbox, email, and diary management, and have experience dealing with general email enquiries.
• A good understanding of Microsoft Office applications, particularly Word and Excel
• Exceptional communication skills both written and verbally.
• Be proactive, adaptable and use own initiative.
• An enthusiastic individual who is looking for an exciting new challenge and learns new skills quickly.
• SIA DS Licence is desirable.
• SIA CCTV Licence is desirable.

Benefits 

• Access to high street discounts 
• Recognition scheme ‘OCS Stars’ 
• Training and Development- apprenticeships, e-learning  
• Access to our Employee Assistance Programme- 24-7 Wellbeing Support 
• Wide range of retail discounts 
• Discounted gym membership 
• Join our Cycle to Work scheme 
• Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our events 
• Access to internal Mental Health First Aiders 

How to apply 

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply! 

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500! (T&Cs apply) 

https://(url removed)/b/form/f3343c912a8643b69cfdc89dc2bbba8f