Field Service Manager

My client is currently recruiting for an experienced Field Service Manager to join their business.
They are a leading manufacturer of water treatment sampling equipment used in a wide range of industries and sold throughout the UK. Their ideal candidate will have a proven technical / engineering related service management background as well as an electrical / mechanical hands-on background.

Field Service Manager role:
Reporting to the Managing Director, as the successful Service Manager you will be responsible for:
•    Managing all in-house and on-site activities of the Service Department, including:
o    Field Service Engineers (currently 2)
o    Administrator (currently 1)
o    Service vehicles (currently 2)
o    Tooling & stock
•    Maintaining and enhancing Service Department standards and protocols / work instructions
•    Handling customer service enquiries
•    Providing Distributor and Customer service training (when required)
•    Liasing with Customers and attending meetings both in-house or at Customers sites
•    Participating in Service / Maintenance Tenders & Contract discussions
•    Development of service staff, ensuring all are appropriately trained to work safely and effectively in their selected areas / activities
•    Responsible for staff performance reviews and disciplinaries
•    Managing Service Department Health & Safety including staff safety and wellbeing, PPE, COSHH etc, Risk Assessments
•    Factory keyholder and joint named responder in event of intruder alarm activation.
•    Monday to Thursday 08:30 to 17:00 (1 hour lunch) Friday 08:30 to 16:30pm (1/2-hour lunch) Plus additional hours as the role requires

Field Service Manager requirement:
•    Managing and developing an in-house and on-site Service Department within an SME
•    Experience with hands on servicing / maintaining of electromechanical products
•    Experience with equipment installation would be advantageous
•    Electrical qualifications would be preferred
•    Good understanding of Health & Safety in the workplace - Ideally IOSH or NEBOSH qualified
•    Working with ISO 9001 & 14001 Standards
•    Have full UK Driving Licence (any points must be advised on application)

Field Service Manager package:
Salary - Dependant on experience
Private Health Insurance (subject to conditions), 
Company Sick Pay, 
Mobile Phone
Pension
20 days holiday per annum rising by 1 day each year served to a maximum of 25