Customer Service Coordinator

Role: Customer Service Coordinator
Hours:(phone number removed)pm Mon-Fri
Location: Mansfield (1 day remote working once trained)

We are recruiting for a Customer Service Coordinator responsible for service delivery for a multi-channel Marketing agency managing some of the most desirable brands in the UK.

Within this role you act as a pivotal point of contact for a UK leading cosmetic brand, responsible for the delivery of campaigns in relation to new product promotion from brief to completion.

The of Customer Service Coordinator role will involve:

• Taking detailed briefs in relation to new product launches
• Providing quotations, managing SLA and budgets
• Responsible for managing the fulfilment and distribution of products to companies and influencers
• Providing outstanding customer service, updating, and dealing with client's queries, regular teams meetings
• Liaising and briefing internal departments and 3rd parties including warehousing and logistics.
• Updating CRM systems
• Managing multiple projects to tight timescales

The ideal candidate for the Customr Service Coordinator will have:

• Worked within a fast-paced service delivery environment
• Customer service experience within a B2B environment
• Experience with Logistics or Distribution would be advantageous
• The ability to pick up systems that are new to you with great attention to detail
• An interest in health and beauty and brand launches would be advantageous

Interested? Please call TurnerFox Recruitment or email your CV

Keywords - Brand Manager / Account Manager / Campaign Manager / Logistics / Distribution / Customer Service / B2B