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- Customer contact centre information clerk
- Customer Service Executive
We have an exciting opportunity available with our market leading client based in Marlow. They are looking for experienced customer service professionals to join their fun and friendly team. Benefits: - 25 days annual leave plus Bank holidays
- Hybrid working (on completion of probation)
- Private Medical and Dental Insurance (single cover), on successful completion or probation period
- 5% employer pension contribution subject to employee 4% contribution (on successful completion of 12 weeks waiting period)
- Life Assurance benefit 4x Annual Salary (on successful completion of probation period)
- Gym subsidy that allows employees to claim up £200 towards the cost of their recognised Gym Membership - on successful completion or probation period
What you will be doing: - Dealing directly with customers either by telephone or electronically
- Manage all direct customer orders
- Handle and respond efficiently to all general and order specific direct customer enquiries
- Manage return requests effectively, whilst ensuring all relevant systems are updated
Who you are: - Previous experience within a Customer Service position is essential
- Knowledge of CRM systems
- Outstanding verbal communication skills and with experience of dealing with challenging customer complaints
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