Back to search
Service Desk Support / 2nd Line / Contract / Derby
An urgent requirement for an IT support Engineer has become available with an organisation based in Derby.
This will be an initial 3 months (view to extend or go permanent) and will require someone on-site for at least 3 days per week.
Responsibilities:
- Responsible for providing support for all IT services in line with agreed Service Level Agreements
- Processing and coordinating timely responses to tickets and keeping customers appraised of progress to achieve resolution within agreed service levels
- Provide desk-side support to all employees in the Support Operations Centre
- Ensuring all tickets are logged and data captured in full and correctly
Troubleshooting IT related issues from software to hardware, such as mobile phones, desk phones, laptops, PCs and printers
- Create a positive impression of the Service Desk by building a rapport with customers, focusing on business needs and delivering best possible customer service
This role will move quickly and requires you to be available to start within 2 weeks. Interviews can be arranged immediately.
Please apply with your CV via the link below or email me (Joss. Escott @ Roberthalf. co. uk)
Service Desk Support / 2nd Line / Contract / Derby
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice
Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
