Customer Service Agent

We are seeking a Customer Service Representative to join our clients thriving team based in Measham. The ideal candidate will have excellent communication skills and a passion for assisting customers.

Duties and responsbilities will include:

• Data entry and input of bookings from customers
• Customer and partner liaison
• Key account management
• Dealing with queries and complaints and working alongside departments to solve these
• Ensure customers’ needs are always met
• Ensuring client retention
• KPI production
• Customer Service facilitation tasks

Skills required:

• Excellent IT skills with proficiency in Excel, Microsoft, Outlook etc
• Proficient in phone etiquette and written communication
• Ideal candidate will have experience in the logistics / transportation industry

Monday to Friday 10:00 – 19:00

If you are a motivated individual with a passion for customer service, we would love to have you on our team.

Apply now!