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Job Title: Service Desk Manager
Location: Middlewich, Cheshire Salary: £35,000 - £40,000 PLUS 30 Days Holiday rising with service, Vendor Certifications / Qualifications, Private Pension, Private Healthcare, Pool Cars / Vans
We are currently looking for a confident, motivated Service Desk Manager to join a market leading Managed Service Provider based in Middlewich, Cheshire and spearhead their Support team.
As a Service Desk Manager, you will be at the forefront of ensuring top-notch service delivery to clients, overseeing the day-to-day operations of the service desk. This pivotal role requires not only technical knowledge but also exceptional leadership skills to motivate and guide the service desk team in providing unparalleled support to clients.
Key Responsibilities:• Lead and manage the service desk team, providing guidance, coaching, and mentoring to ensure optimal performance.• Develop and implement service desk processes and procedures to enhance efficiency and effectiveness.• Act as a point of escalation for complex technical issues, ensuring timely resolution and client satisfaction.• Collaborate with internal teams to identify opportunities for service improvement and implement best practices.• Monitor service desk performance metrics and KPIs, implementing strategies to meet or exceed targets.• Stay abreast of industry trends and best practices to continuously enhance service desk operations.
About You:• Strong technical expertise in troubleshooting hardware, software, and network issues.• Excellent leadership and communication skills, with the ability to motivate and inspire team members.• Proven track record of implementing process improvements and driving operational excellence.• Ability to manage and improve a growing technical team• Relevant certifications (e.g., ITIL, MCP) are a plus.
If you are ready to take the next step in your IT career and join a leading Managed Service Provider, we want to hear from you! Don't miss out on this exciting opportunity to advance your technical skillset and join an expanding team.
Key Words: Senior IT Support Engineer, Senior IT Engineer, IT Support, Windows, Microsoft, Managed Service Provider, Cloud, Azure, Hyper-V, VMWare
