Customer Support Technician

HYBRID | MONDAY - FRIDAY ONLY | PERMANENT ROLE

MUST BE FLUENT IN ENGLISH AND FRENCH, SPANISH, ITALIAN OR GERMAN

We are recruiting for a Customer Support Technician to work for our client in the manufacturing industry.

As a Customer Support Technician your duties will include

• Clarifying customer technical requirements ahead of new project installations and briefing the production team
• Supporting customers during project installation
• Setting up monitoring diagrams, users, alerts and calculations
• Attending site when required to support customer installations or investigate reported faults
• Assisting customers with technical queries and fault reports by phone, email and through a help desk ticket system
• Managing the return and replacement of faulty equipment
• Assisting with fault diagnosis and contributing to fault reduction
• Providing training to customers mostly using teleconferencing, sometimes on site or in our facility
• Configuring equipment to customer specifications, fitting mounting brackets and ancillary equipment, packing for dispatch
• Receiving returned equipment and diagnosing faults
• Carrying out minor repairs and refurbishment of equipment

To be a successful candidate for the Customer Support Technician role, you will:

• Have demonstrable experience of customer service in an engineering, or technical environment
• Excellent customer relations skills
• Fluent in English plus either Italian, Spanish, German or French
• Good ability with Excel, and other Office apps
• Understanding of IP Networking
• Site experience in Rail and/or Construction is preferred

The working hours and salary for the Customer Support Technicianrole are as follows:

• Monday to Friday
• 08:00-16:30
• Hybrid - 2 days from home, 3 days in the office
• Must be able to complete initial training in Milton Keynes office
• 33,000 - 35,000 Depending on Experience