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- Lead and maintain long-term customer relationships.
- Provide daily operational support, including complaint management and order processing.
- Close coordination with the Group Manager of Customer Service Marketing the Director of Local Customer Service
- Advise clients on turnover optimisation and conduct monthly turnover analysis, especially in the area of portfolio concentration.
- Coordination of product information for customers, e.g. foreign trade data
- Drive improvements in logistics and customer service processes.
- Gather and analyse consumer insights to initiate new projects and processes.
- Collaborate closely with marketing, sales, and customer service departments.
- Manage contracts, pricing, and conditions, ensuring compliance and efficiency.
- Maintain master data and monitor system processes to ensure smooth operations.
- Monitoring of workloads and system processes to avoid delays and bottlenecks.
- Planning the annual meeting and conducting it together with the Marketing Manager and the Managing Director of the local customer service department
- Link between logistics and customers, independent initiation of improvements.
- Support the Group Operations Manager in various capacities, demonstrating strong leadership and management skills.
- Proven leadership experience in Key Account Management and logistics.
- Strong communication skills and attention to detail.
- Ability to work independently and lead teams as required.
- Proficiency in SAP an advantage not essential
- WMS systems, and Microsoft Office.
- Stores/Warehouse background
- Dangerous goods knowledge advantage – not essential
