Customer Service Advisor

Customer Support Advisor

Synergy Plus Recruitment is excited to offer an opportunity for a Customer Support Advisor to join a prominent Milton Keynes-based company specialising in equipment. This role offers a fixed-term contract with competitive pay, comprehensive benefits, and a stimulating work environment.

Start Date: ASAP

Full-Time Hours: Monday - Friday, 9:00 am - 6:00 pm, and two Saturdays per month, 8:00 am - 1:00 pm

Contract: Fixed Term

Salary: £11.50 - £13.00 per hour (subject to experience)

Company Benefits:

• Competitive hourly rate (£11.50 - £13.00 per hour).
• Full-time position with regular working hours and occasional Saturdays.
• 30 days of annual leave including bank holidays.
• Contractual sick pay scheme and pension contributions.
• Employee discounts on products.
• Social activities and events.

Role Overview:

As a Customer Support Advisor, you will play a vital role in delivering outstanding customer service across various communication platforms. Your responsibilities will include handling inquiries, resolving issues, and ensuring overall customer satisfaction.

Key Responsibilities for a Customer Service Advisor:

• Respond promptly to customer inquiries via phone, email, and in-person interactions.
• Assist customers with parcel tracking and resolution of delivery-related issues.
• Collaborate with internal teams to gather feedback and implement service improvements.
• Develop customer support documentation, including FAQ resources.
• Manage product returns, repairs, and warranty claims efficiently.
• Address and resolve customer complaints with professionalism and effectiveness.

Skills Required for a Customer Service Advisor:

• Strong multitasking abilities with meticulous attention to detail.
• Organisational skills and a proactive approach to meeting customer needs.
• Excellent written and verbal communication skills.
• Demonstrated customer service experience, adept at handling inquiries and resolving complaints.
• Ability to remain composed and professional under pressure.

Apply Today:

If you are seeking a fulfilling role in customer support and thrive in a friendly family run business that has a supportive environment, we encourage you to apply. Take the next step in your career and join our team. Please submit your application detailing your relevant experience and skills.

Synergy Plus Recruitment is an equal opportunities employer. We look forward to receiving your application!