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Job Title: 2nd Line Support EngineerLocation: Milton Keynes (full-time onsite)Salary: £32,000 - £35,000 DOE + Benefits
About the RoleWe are working with a well-established and rapidly growing Managed Service Provider (MSP) based in Milton Keynes who are looking for a proactive and technically skilled 2nd Line Support Engineer to join their dynamic support team.
This is an exciting opportunity to work with a diverse range of clients across multiple sectors, supporting cutting-edge technologies in a fast-paced, service-driven environment.
Key Responsibilities
- Provide 2nd line technical support to a broad client base across Microsoft and cloud-based environments.
- Diagnose and resolve hardware, software, and networking issues escalated from 1st line.
- Monitor and maintain client systems using RMM tools, ensuring performance and uptime.
- Escalate complex issues to 3rd line where necessary, providing detailed documentation and diagnostics.
- Deliver excellent customer service, maintaining clear communication with clients throughout issue resolution.
- Participate in project work, including infrastructure upgrades, migrations, and cloud adoption initiatives.
- Maintain accurate records in the ticketing system and create/update technical documentation.
Technical Skills & Experience Required
- Minimum 2 years' experience in a 2nd line support role within an MSP environment (preferred).
- Strong knowledge of:
- Windows Server 2016/2019/2022
- Microsoft 365, Exchange Online, and Teams
- Active Directory, Group Policy, DNS/DHCP
- Azure/Azure AD (basic to intermediate level)
- Networking fundamentals - VLANs, firewalls, VPNs
- Remote desktop services and virtualization (e.g., Hyper-V, VMware)
- Experience with RMM tools and professional service automation (PSA) systems.
- Relevant IT certifications (e.g., CompTIA, Microsoft, ITIL) are advantageous.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
