2nd Line IT Technician

EAC are representing a Market Leading Organisation in Milton Keynes who are looking for a 2nd Line IT Technician to join their growing team.

• Basic salary £26,000-£32,000
• 22 days annual leave (increases with length of service) & BH's
• Modern office working space with an supportive Team

Duties for 2nd Line IT Technician:

• Provide 2nd line support for IT-related issues
• Troubleshoot and resolve hardware, software, and network problems.
• Escalate complex issues when nessacary to 3rd Line necessary
• Maintain and update IT documentation and system logs.
• Assist with IT projects and the implementation of new IT solutions.
• Ensure security protocols are followed.
• Conduct regular system backups and perform data recovery if needed.
• Provide user training and create user guides to reduce the number of support requests.

Requirements for 2nd Line IT Technician:

• Excellent PC problem solving skills
• Proven experience in a 2nd Line Support IT role
• Provide excellent customer service
• Proven ability to configure, troubleshoot and maintain a variety of Windows Server
• Strong Communication over the phone when dealing with Clients
• Exceptional organisational skills and time management
• Excellent problem solving skills
• Full UK Driving License