- Acknowledging internal and external email enquiries and communicating with new and existing clients.
- Check data accuracy for new maintenance orders.
- Process set up of new maintenance orders via internal CRM tools.
- Contact clients to obtain missing information or answer queries.
- Maintain and update customer records in CRM system.
- Mobilisation of large new contracts.
- Importing cash database changes and/or new contracts into CRM system via import tool.
- Upselling equipment for new maintenance on existing contracts.
- Re-sale of existing contracts (new customers).
- Renegotiation of contracts (i.e., fixed term agreement with pricing changes).
- Retention of contracts.
- Proven work experience as a Contracts Administrator or Sales support agent.
- Someone who can work on their own but also as part of a team to achieve overall results.
- Hands on experience with CRM software and MS Office (MS Excel in particular).
- Excellent attention to detail in a fast-paced role communicating via phone, email, portals at all levels.
- Excellent organisational and multitasking skills.
- Ability to work under strict deadlines.
- Employee recognition scheme.
- Additional days holiday for each full year of service (up to 25 days).
- Tram2work and bike2work schemes in place for reduced/free travel to work.
- Pension scheme.
- Paid refer a friend bonus.
- Development and progression opportunities.