Customer Service Representative

Customer Service Representative

• Job Type: Temporary (until end of June 2024, with possible extension)
• Location: Newbury
• Salary: Competitive

We are seeking a diligent and detail-oriented Customer Service Representative to join our team on a temporary basis, starting as soon as possible until the end of June 2024. This role is crucial for assisting with invoice disputes and requires a candidate with excellent problem-solving skills and the ability to follow through tasks meticulously.

Day to Day of the role:

• Investigate and resolve invoice disputes.
• Process credits and orders efficiently.
• Arrange returns, collections, and handle proof of delivery and pricing requests.
• Manage incoming emails and calls, ensuring high levels of customer satisfaction.
• Proactively communicate with internal and external customers.
• Log issues, follow up on resolutions, and communicate outcomes back to the customer.
• Execute tasks and support colleagues across a number of complex areas and processes.
• Organise and prioritise tasks effectively in collaboration with your team.
• Work collaboratively with other functions and divisions on cross-functional or customer-specific topics.
• Support and train junior colleagues, acting as a mentor for more junior customer service representatives.

Required Skills & Qualifications:

• Excellent attention to detail and diligence.
• Strong problem-solving skills and the ability to see tasks through to completion.
• Computer literacy is essential; Oracle experience is advantageous.
• Good knowledge and understanding of customer service processes and systems.
• Ability to work independently with minimal supervision.
• Professional expertise in customer service, typically requiring a college degree or equivalent.

Benefits:

• Competitive salary for the duration of the temporary contract.
• Opportunity to gain experience in a professional setting.
• Work in a supportive team environment.

If you possess the required skills and can commit to the contract duration, please apply online. We will review your CV and contact you with more information if you are successful.