ABOUT THE ROLE Â
YOU WILL BE RESPONSIBLE FOR:Â
- Clear and concise communication to our customers via live chat, email and phone.Â
- Listen to customer inquiries and resolve problems effectively whilst adhering to policies and procedures.Â
- Address customer complaints professionally, with empathy and patience, with a focus on turning negative experiences into positive ones.
OUR SUCCESSFUL CANDIDATE WILL HAVE:. Â
- Resilience to work towards and exceed KPIS. Â
- Able to work as an individual, but also contribute to the wider team and our culture.Â
- Enthusiastic and self-motivated team player.Â
- Excellent oral and written communication.Â
- Strong organisational and time management skills. Â
- Previous experience in the gambling industry is desirable, but not essential as we are focused on providing a superior customer experience.
WHO ARE WE? Â
BENEFITSÂ Â
Hybrid work policy
4 weeks of Workation (T&C apply)
28 days paid leave + public/bank holidays in England
Matched pension contributions up to 6%
BUPA healthcare which covers pre-existing conditions plus a cash-back plan to support with dental, optical & other treatments
250 GBP wellness contribution annually (T&C apply)
Free onsite parking and complimentary snacks and drinks. We also serve breakfast on Mondays and lunch on Fridays.Â
Team and office social events throughout the year, which also include a quarterly team budget
Enhanced parental leave