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- Must have 3 years minimum experience working within a broking or underwriting environment.
- Cert CII qualification is an advantage.
- Continuously identify areas for improvement and provide potential solutions to the company and reduce costs.
- Delivering good outcomes for customers and putting the customer’s interests first.
- Ensure the customer understands what we sell and support the customer in anyway you can.
- Ensure that the insurance team understands its duties and its role within the organisation.
- Responsibility to adhere to agreed criteria and budgets and plan to maximise efficiency, best value and performance.
- Meet your targets and those of the team.
- The smooth running of the of the team.
- Contribute to training and development of the team.
- Assist Line Manager in achieving maximum customer satisfaction.
- Maintain responsibility for performing all duties in compliance with related legal/statutory, regulations, professional standards, responsibilities and obligations and insert as applicable.
- Manage, direct and monitor insurance activities and the overall performance of the team to increase efficiency and maximise performance.
- General administration of all insurance provisions including claims.
- Effective liaison, support, and assistance with the whole of the organisation.
- Utilise systems to manage insurance functions, analysis and issue documentation.
- Direct the development of plans for insurance, including management to achieve targets.
- Reporting on a monthly basis.
- Manage and maintain contact with internal and external clients/customers and suppliers.
- Set an example for team members of commitment, insurance management, administration standards, work ethics and habits and personal character.
- Maintain accurate records.
- Responsibly use resources and control expenses to meet budgetary controls.
- Attend, promote and arrange marketing & networking events.
- An understanding of the UK insurance market, including trends, risks and regulatory changes.
- Clear explanation of complex insurance terms and conditions.
- The ability to understand diverse client needs, including specific industry risks and business objectives.
- Ability to manage time effectively, work under pressure and meet deadlines.
- Excellent timekeeping and presentation of self & work.
- Strong interpersonal and negotiation skills.
- Articulate and numerate.
- Analytical and ability to solve problems, including the capacity to solve complex insurance related challenges.
- Excellent attention to detail.
- Highly organised with an ability to prioritise and deliver allocated tasks.
- Ability to work alone and as part of a team.
- Positive can-do attitude and strong team ethic.
- Honesty, integrity, reputation, competence/capability & financial soundness as required under the Financial Conduct Authority (FCA).
- Be positive, enthusiastic and motivational about what you do!
