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Pyramid8 are looking for a full time Customer Service, Sales & Marketing Assistant to support a busy team within a friendly office environment. The ideal candidate will be a hard-working individual with a can-do attitude to fit in with a small friendly team of people.
They are leaders in our industry and offer a huge range of storage products for every requirement in the UK and across Europe, through their websites, eBay and Amazon.
They are an innovative, forward-thinking company and are always looking to expand their product ranges to meet customer’s needs. Customers are at the heart of what they do.
If you are looking for a long-term career with a fast paced and growing company then we welcome you to apply for this role.
Key Tasks
- Answering customer service queries through Amazon, eBay, email, chat and over the phone. Including dealing with complaints.
- Answering Sales enquiries through Amazon, eBay, email, chat and over the phone.
- Claiming for loss of damage from couriers as and when required.
- Taking orders over the phone and raising purchase invoices.
- Proofreading new product listings, website and email marketing content.
- Creating unique replies to customer reviews on Trustpilot.
- Gathering email data for email marketing.
Key Skills
- Great interpersonal skills
- Ability to learn and understand our range of products
- Personable manner, team-player and adaptability are all important
- Excellent written, oral and IT skills
- You will also have to regularly deal with clients and suppliers, or on the phone.
- Attention to detail - required for proof-reading posts, website content and emails
- IT skills: You will need proficiency in MS Office packages including Outlook, Word and Excel
- Experience with Sage, Amazon and eBay ideal but not essential as training will be given
- Organisational skills: you will be working on multiple projects and need to meet deadlines and maintain a high level of accuracy.
