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- Provide comprehensive support to business and IT colleagues for complex Networking issues.
- Serve as a key escalation point for the IT Helpdesk.
- Manage alerts and support for external Security Operations Centre to bolster network security.
- Oversee Wireless Infrastructure administration.
- Handle new network installations and cabling installations including lifecycle replacements, to maintain network integrity.
- Administer the IP Telephony System.
- Assist in IT infrastructure procurement.
- Perform site IP Network administration.
- Ensure best practice across IT network's resilience.
- Offer valuable suggestions to improve the IT network.
- Proficient in IT Networking and Network Security (CCNA / CCNP certified).
- Comprehensive grasp of IT Infrastructure and End User Computing.
- Effective communication with IT users and 3rd parties.
- Balancing daily tasks with project responsibilities.
- Customer-focused for prompt, high-quality IT support.
- Clear and articulate communication, both verbally and in writing.
- Flexible availability for occasional out-of-hours work.
