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Job Overview: As a Field Account Manager, you will be responsible for managing and growing a portfolio of accounts within your assigned territory. You will serve as the primary point of contact for our clients, building strong relationships, understanding their business objectives, and identifying opportunities to provide value through our products/services.
Key Responsibilities:
- Account Management: Develop and maintain strong relationships with key accounts, understanding their needs and challenges.
- Sales Growth: Identify opportunities to upsell/cross-sell products/services to existing clients, working closely with the sales team to achieve revenue targets.
- Client Support: Act as a trusted advisor to clients, providing guidance, training, and support as needed.
- Strategic Planning: Collaborate with internal teams to develop strategic account plans, outlining objectives, strategies, and action plans to achieve goals.
- Market Insights: Stay informed about industry trends, competitor activities, and market developments to identify opportunities and threats.
- Reporting: Prepare regular reports on account status, sales activities, and forecasts for management review.
- Customer Satisfaction: Ensure high levels of customer satisfaction by addressing issues promptly and effectively, maintaining a positive brand image.
Qualifications:
- Education: Bachelor's degree in Business Administration, Sales, Marketing, or related field (or equivalent experience).
- Experience:
- Minimum of 2 years of experience in account management, sales, or a related field.
- Experience in trade/ hire is preferred.
- Skills:
- Strong interpersonal and communication skills.
- Proven track record in sales/account management with a focus on achieving targets.
- Ability to build rapport and trust with clients at all levels.
- Strategic thinking and problem-solving abilities.
- Proficiency in CRM software and Microsoft Office Suite.
