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Role: Programme Support Assistant
Location: Onsite, Brussels , Belgium
Contract role until end of Dec 2024
Must have security clearance to SC /DV or NATO levels
- Support Neo eProcurement external users (Suppliers) on Neo Service Desk (JIRA ticketing tool) under minimal or no supervision
- Support NCI Agency Master Data Management Team in their daily work (for example and not limited to: Neo registration of Suppliers; master data entries and modifications in EBA)
- First line functional support for Acquisition users of EBA, resolving day-to-day operational problems in support of EBA Business Support Office (BSO);
- Liaise with Second Line support (IT) to document functional requirements/errors of EBA through EBA BSO;
- Design and develop reports and dashboards, provide access control to Business Intelligence users, and provide expertise for the maintenance of metadata;
- Support User Acceptance Testing and provide assistance in upgrades and patch releases to the Acquisition EBA/Neo system;
- Provide technical and functional expertise to EBA Acquisition users and related stakeholders;
- Support change process for introduction and integration of new functionalities, contribute to overall business processes improvements initiatives for Acquisition Directorate and NCI
Agency;
- Support producing detailed WIKI guidance, business processes and other documentation, as needed, related to Acquisition processes used in EBA/Neo;
- Work independently without the need for supervision;
- Support audit reviews as needed;
- Build strong relationships with other strategy and policy staff as well as System Functional Administrators inside and outside NCI Agency;
- Performs other duties as may be required.
Skill, Knowledge & Experience:
- Higher vocational training in a relevant discipline with proven post-related experience.
-Current experience and demonstrable skills in testing and support of ERP systems based on Oracle E-Business Suite (EBS);
- Excellent functional knowledge of Acquisition related modules of Oracle E-Business Suite (iProcurement Purchasing, Advanced Procurement Suite);
- Good functional knowledge of Oracle E-Business Suite related modules: Finance, Human Resources, Logistics (Inventory, Order Management) and their integration with one another;
- Knowledge of incident management processes, and experience in this area;
- Understanding of Acquisition business structures, data and reporting;
- Experience in documenting business processes and procedures;
-Exposure to working in the public sector;
-A thorough knowledge of English is essential;
-Shows respect for the views and contributions of other team members;
-Easily establishes good relationships with customers and staff
