Service Administrator

Service AdministratorThe role is full time Monday to Friday 7:30am-5pm plus Saturday morning every 1 in 3. The Service Administrator plays a crucial role across the workshop and service teams. Instrumental in ensuring exceptional service, smooth operational flow, and efficient administration, this is a great opportunity for an experienced administrator with excellent attention to detail and multi-tasking skills.You'll serve as a pivotal point of contact for our engineers, customers, and fellow managers, contributing significantly to the day-to-day workshop operations.Responsibilities of Service Administrators include:*Acting as a primary contact for external customer inquiries.*Managing work bookings *Coordinating with customers regarding additional work, updates, and job-related quotes.*Notifying customers when machines are ready for collection.*Ensuring all engineer paperwork, such as job cards, timesheets, and warranty documents, is completed accurately and promptly.*Assisting the Service Manager in preparing invoices and credits.*Regularly monitoring and controlling Work in Progress (WIP) *Registering new machine warranties with suppliers upon collection or delivery.*Engaging in activities related to machinery sales to enhance customer service.*Processing paperwork promptly for accurate reporting.*Supporting the smooth functioning of the service department as needed.Experience required:*Relevant experience as a Service Administrator (or similar) in a fast-paced dealership environment.*Proficiency in handling warranty paperwork.*Strong background in customer service.*Excellent communication and engagement skillsIn return for your hard work:*An annual salary of £26,000-£29,0000 per annum (salaried role) *An annual bonus (% of salary if annual targets are met)*Seasonal bonus*Continuous investment in your personal and professional growth, without the confines of a training budget.*22 days annual leave plus bank holidays (increasing with length of service)*Sick pay scheme *Employee Assistance Programme